Last week you received an invitation to participate in a survey. The survey email suggested a free gift for your participation. Since then, we have received a number of complaints about the free shipping offer from people that completed the survey.
We apologize for any misunderstanding.
There was never any intention to deceive you with the free shipping offer. From time to time we solicit customer feedback via surveys and simply wanted your perspectives on investing in Silver. We use this information to better serve you in the future.
APMEX is committed to providing the highest level of customer service and the highest quality products. We are indeed sorry for anyone that may have been upset by the offer. We always value your feedback. It will help us continue to provide the prompt, helpful and courteous customer service you’ve rightfully come to expect from APMEX.
Since the survey was anonymous, we cannot write to individual customers that completed it. However all customers that clicked on the survey link will automatically be entered into a drawing to be held on Monday April 23rd
to win a 1 oz 2012 Silver American Eagle. Three will be awarded and winners will be notified the same day.
Thank you for being an APMEX customer.