US Gold Bureau Review - Complaints, BBB, Are They Legitimate?

Scott R. Hillford

Author & Founder Gold Is Money 2

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U.S. Gold Bureau is a private dealer and distributor of precious metals that prides itself on being friendly, helpful, and informative. They work with investors on many levels and are a good resource for prospective investors.

For more than 20 years, this company prides itself on building solid relationships with investors across the country.

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Table of Contents

About US Gold Bureau Review

Their mission is to be the premier supplier of precious metals. At the heart of the operation are Precious Metals Specialists who work closely with clients to ensure they’re well-informed and are present through every stage of the process.

Specialists go through an extensive training program where they learn all facets of personal investing, along with professional ethics.

While the U.S. Gold Bureau has a loyal following and enjoys all referrals from satisfied clients, it’s important to know all investments present a risk. By studying the website, new investors can learn the basics of making a sound choice that will help their hard-earned money grow. Their business goal is to exceed client expectations by providing investment facts as well as honesty.

Company Information and History

The U.S. Gold Bureau is a Texas-based investment company that’s registered as an official Precious Metals Dealer with the State of Texas, Department of Public Safety, Office of Consumer Credit Commissioner. Since its beginning in 2003, they have experienced significant growth in recent years with its many acquisitions.

They are an active member of The National Bullion and Coin Association, as well as an authorized dealer for the Numismatic Guaranty Corporation (NGC) and the Professional Coin Grading Service (PCGS).

The U.S. Gold Bureau, LLC has an A+ rating with the Better Business Bureau (BBB). While their overall rank is four out of five stars, they are not accredited by this organization.

Ratings and Complaints

They also have a considerable number of positive ratings on both the Consumer Affairs and Trustpilot review websites. Consumer Affairs is a leading source of verifiable consumer reviews. Trustpilot is also a respected resource that researches all consumer reviews for accuracy.

Most complaints often refer to a lack of communication as well as slow delivery or payment times. Although some negative reviews can be found on these sites, as well as Yelp, it’s recommended that consumers conduct their research. Since most experts agree that most investments come with some risks, consumers are advised to note inconsistencies before making a purchase.

Management Team

Since 2017, U.S. Gold Bureau has operated under the parent company Lone Star Tangible Assets. In 2021, they added Wholesale Gold Coins to their brand roster.

Anyone looking to speak with a live representative can use the contact form on their website or call them directly during regular business hours. It’s also important to note that clients are seen by appointment only, which should be scheduled at least one day in advance.

Custodian and Storage

When clients set up their investment portfolio using precious metals through U.S. Gold Bureau, they use the Texas Bullion Depository. The Texas Bullion Depository is a state agency that allows clients to self-manage their portfolios. This facility is run by the Texas Comptroller of Public Accounts.

All contents are 100% all-risk secured using the Lloyds of London insurance marketplace. The benefits of using this storage include –

Lesser fees than most privately-run precious metal storage companies
Ensures the security of stored goods
Clients may access their assets whenever needed
Safer than storing at home

Prospects are advised to explore all storage options before opening an account to ensure they’re under guidelines established by the Internal Revenue Service (IRS). If this isn’t possible, speaking with a third-party financial advisor or consulting the IRS website is another informative option.

Sign-Up Process

Prospects can receive a free investor’s guide when they complete a short online application. The website also contains a plethora of information that relates to precious metals, coins, and related items.

The online Glossary of Numismatic Terms is written in plain language that’s easy for the typical novice to understand.

Clients can start the process by completing an online form that asks for basic personal information, along with a desired deposit amount.

Once completed, accounts are funded by making a deposit. While some options are offered, Bank Wire is the preferred option that’s the fastest and most secure.

Afterward, an advisor will confirm account details and discuss an investment strategy. Overall, most advisors recommend investing 5 to 20 percent of precious metals in a portfolio. Once the order is placed, it’s delivered by a secured truck, depending on the acquisition specifics.

For prospective investors who are unsure as to what they should purchase, the website offers a questionnaire that may be used as a guide to determine goals and objectives. The How to Build a Precious Metals Portfolio is designed to protect investor funds from major market fluctuations. Anyone unable to make a live appointment with an advisor may request a phone consultation.

Products

U.S. Gold Bureau offers a wide range of precious metals for sale, which includes bars and rare coins. They buy and sell bars, coins, and other metal products from trustworthy mints and refineries worldwide. These include the following –

Gold Coins – U.S. Gold Bureau has a wide selection of grades and weights, as well as rare gold coins that date back to the 19th Century. These include the American Eagle, and the American Buffalo, along with rare and commemorative coins from around the world.
Gold Bars - these are available at various weights from many refineries worldwide. A majority of the selection meets the IRS investor guidelines. The page also contains a plethora of information about the benefits of investing in gold bars.
International Coins – available in gold and silver, the variety is sourced from reputable entities like the Austrian Mint, the Royal Mint, and various sources from around the world. This also includes CIT Coins.
Silver Coins – the selection includes American Eagle, America the Beautiful, and St. Helena. There are also a variety of grades, weights, and mints, like the Perth and U.S. Mints. Some products meet IRS guidelines for those seeking a tax break.
Silver Bars – one and five-ounce weight bars are available as well as kilo weight. Some products satisfy IRS guidelines and some sourced products come from refineries like International Trade Bullion and Silver Towne.
Platinum – the U.S. Gold Bureau carries a wide range of silver products, which include bars and coins sourced from places like the British Royal Mint and Credit Suisse.
Palladium – the selection of bars and coins comes from a variety of mints and refineries across the globe. This includes the 6-coin American Eagle set, along with products from American Eagle and Heraeus.
Rare and Collectible Coins – ideal for the serious collector, this selection dates back to 1933. This also includes Liberty Gold and Morgan silver dollar pieces that date back to the 19th Century.

U.S. Gold Bureau Buying Process

U.S. Gold Bureau pays for precious metals at the current spot price, which is determined by the Commodities Exchange. The selling price may also be determined by the market demand and can fluctuate slightly.

The process used to lock in a payout is set by several steps the seller has to complete first. This includes identity verification and shipping out the product within two business days.

If a product isn’t listed in the current Payout Catalog, sellers are welcome to inquire using a toll-free number. While all products are considered, it should be noted that U.S. Gold Bureau does not accept dental metal, jewelry, and scrap metal.

Buyback Guarantee

The Buyback Guarantee offered by U.S. Gold Bureau offers clients comfort and security through several options.

Sellers may choose from the following –

Open Market Sale allows sellers to manage their sales independently, including setting a sales price. This is recommended for the experienced seller since they’re responsible for processing fees once a transaction is complete.

U.S. Gold Bureau’s consignment program sells eligible precious metals on their trading floor and charges an 18% fee. The fee covers insurance, marketing, shipping, and other transactional, shipping costs related to the item being sold. This option is ideal for the seller who’s not in a rush to move their items quickly. However, it’s limited to clients who’ve bought products from the U.S. Gold Bureau in the past and a select number of coins and coin sets.

The Immediate Liquidation process may be used to sell bullion metals, as well as Investment Grade and numismatic coins at the current market price. Sellers are responsible for insurance and selling costs associated with sending to U.S. Gold Bureau’s facility in Leander, TX.

Website Information

U.S. Gold Bureau’s website contains a nice arrangement of consumer investor information and clear currency images. All properties are laid out for easy viewing and textual content is written in an easy-to-understand language. Several engagement features include the free Investor’s Guide, market alerts, and live chat.

There’s also a blog page that contains the latest in gold and silver news. For those with an IRA or 401K plan, there’s a page loaded with information about rollovers and complying with IRS guidelines. U.S. Gold Bureau also has a free Gold and Silver IRA Guide that’s available for download.

Verdict

Conclusion

U.S. Gold Bureau is a long-standing precious metals buyer and seller that offers a vast selection. They also pride themselves on being an expert resource that educates the buyer along with providing informative resources to strengthen client relations.

While U.S. Gold Bureau’s trained staff is happy to guide investors through the process of buying and selling precious metals, prospects should conduct their research before entering an agreement. Not all precious metals offered meet guidelines established by the IRS for tax purposes.

For prospects looking to enhance their investment portfolio or roll over their 401K, U.S. Gold Bureau offers free consultations, as well as an investor kit. Learning investment fundamentals early is the best way to create a sound strategy and ensure a timely return.

>> Click HERE to Request a FREE Gold Kit <<

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